
State Farm® Insurance Agent Loreto Arzola
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alex Escoto
March 14, 2025
"Catalina Duque is so amazing !! I really appreciate her helping my mom out and explaining everything to her and showing her step by step how to download an app. I truly appreciate the awesome customer care service she provided."
"Hi Alex - We're happy to hear that the customer service provided made a positive impact. It's always our goal to ensure our customers feel supported and taken care of. Thank you for the awesome review and will be sure to pass it to Catalina. "
Antonio Ramos
March 9, 2025
"Catalina Duque muy agradecido por su ayuda se tomó todo de su tiempo para explicarme todas las coberturas y com funciona cada una de ellas algo y nadie lo había hecho muy paciente y muy profesional gracias valoro mucho eso la recomiendo 100%"
"Muchas gracias por sus palabras positivas, Antonio. Es nuestro placer poder atenderlo, gracias de nuevo por confiar en nuestra oficina para su seguro. -Loreto"
Deyanneris Centeno
February 24, 2025
"Muy conforme con el servicio de Catalina, siempre dispuesta ayudar el mejor servicio y aclarar cualquier duda. Hace un par de días ella me ayudo muy amablemente explicadone como trabajan los seguros de vida y guiándome para seleccionar el mejor antes de comprar. Muchas gracias Catalina por tu excelente servicio."
"Hola Deyanneris, muchas gracias por su tomarse el tiempo en dejarnos un review de 5 estrellas! "
osvaldo rodriguez
February 20, 2025
"First and foremost, I rarely write reviews but having Griselda help me with my policy and walk me step by step through the process was not only time-saving but extremely helpful in answering all of my questions. And what made it truly satisfying was not only did she went above and beyond her job description, but also she called me the following week to make sure that no issues had risen up. Your business is truly blessed to have a worker like Griselda."
"Good morning Osvaldo, what an awesome review! It's great to hear that Griselda was able to guide you through the process thoroughly. She truly is an asset to this team! If you ever need help again, don't hesitate to reach out. "
Alejandro Jimenez
January 17, 2025
"Catalina me dio muy buen servicio la recomiendo buena agente"
"Gracias Alejandro, Catalina siempre brinda el mejor servicio al cliente. Nos da gusto en saber que esta contenta en esta oficina!"
Juan Bautista
January 15, 2025
"Recibí un excelente servicio de la señora Catalina Duque recomiendo mucho a ella excelente atención"
"Gracias Juan por darnos cinco estrellas y por su confianza en Catalina. Que tenga un buen dia!"
Crystal Robles
January 12, 2025
"Have been with statefarm for almost 20 years (18 years to be exact), and that goes for all of my family (they have been there even longer) and we bundle multiple cars and multiple services/insurance types (auto, home, life). Insurance prices keep going up rather than down, when it’s never been that way before. Leave voicemails, never hear back. When I finally got ahold of someone: “nothing they can do.” Which is absolutely ridiculous. They rather keep losing customers and keep letting people struggle. Very, very, very (x10,000) terrible place."
"Crystal, thank you for being our customer over these 18 years. We sincerely apologize for your experience as we strive to give everyone 5-star service. There are a lot of different variables that go into a vehicle insurance rate, and we would be happy to take another look. If you would like to speak about your recent experience, please call (708) 863-2223."
Yeya Rodriguez
January 8, 2025
"After been looking around for a good/ affordable new policy for my cars… Nelida Rojo, was very helpful! She gave me all the info and explained to me with all the details I needed. Very professional place and Nelida very kind and knowledgeable. Thank you Nelida for such a great costumer service."
"Hello Yeya! Her dedication to providing clear information and exceptional service truly stands out. Glad we were able to get you an affordable rate on your auto insurance. Should you have any further questions or require assistance in the future, please feel free to reach out."
Julieta Herrera
January 8, 2025
"I had such an amazing experience with Nelida Rojo, she was professional, helpful, friendly. And most important she gave me such a good quote, that worked out for me. Totally recommend going with her."
"Hi Julie - It’s wonderful to hear that Nelida Rojo provided you with such a positive experience. Her professionalism and friendly nature are qualities we value, and we’re thrilled that she was able to offer you a quote that fit your needs. Thank you for recommending her, and we can’t wait to assist you again in the future!"
Maria Escobedo
January 7, 2025
"I walked into Nely Rojo office looking affordable quotes to insure my vehicles. Nely was very professional and helpful. She was able to help me find affordable prices. Thank you Nely"
"Hi Maria - I will make sure Neli gets your review. Thank you for your kind words and 5-star review!"
Maribel Aguayo
January 7, 2025
"I would like to give a huge thank you to Nelida Rojo! I called for a car insurance quote and she has great customer service and was very helpful."
"Hi Maribel, Neli has become an asset to this team. We're delighted to hear that she offered you exceptional customer service. Thank you for your generous feedback!"
Glenn Hannah
January 6, 2025
"Very professional and patient service"
"Glenn thank you for the 5-star review! If you have any other questions or need more help, please don’t hesitate to contact us."
Jay Ram
January 2, 2025
"Call the other day to get a car insurance quote and the person who took care of me Nelida Rojo was very professional and was very patient with all my questions that I had. I highly recommend her 10 out of 10 experience with them."
"Hello Jay - we are thankful for your feedback and strong recommendation of Nelida. We are proud to have her on our team! "
Ana Ysabel Velasquez Salvatori
November 27, 2024
"Gracias a la atención y servicio de la Sra Catalina, agente el cual hizo mi proceso para mi poliza ,estoy muy agradecida. 100% recomendada."
Luis C
November 24, 2024
"Emma Fonseca is such a phenomenal agent. She has gone above and beyond to assist me in insuring my home and autos. I highly recommend her."
Herminia Macías
November 18, 2024
"Maria Velasquez me a tendió excelente todo muy bien."
Lam Sanchez
November 11, 2024
"You will not get better service than from Loreto Arzola. The workers, especially Maria, make sure you have all the options in front of you and explains everything very thoroughly. They don't force options down your throat and give you only the most expensive options but instead cater and design the perfect plans for your needs. I cannot express how happy I have been having them take care of me. 10/10 service"
"Lam, Thank you so much for your kind words and for taking the time to leave such a wonderful review! I'm thrilled to hear that you had an excellent experience with Maria. We are always here to help you find the best coverage for your needs. Your satisfaction is my top priority, and I'm glad that you found the service personalized and responsive. Your recommendation means a lot to me, and we're here anytime for your insurance and financial services. Thank you again for choosing State Farm! Best regards, Loreto Arzola - State Farm Insurance Agent"
Grace
October 28, 2024
"María Velásquez at State Farm Ins. Has been a life saver, very knowledgeable professional in her field and very kind to help with explaining any questions and helpful in her computer skills."
"Grace, thank you for your kind words. As a team we definitely try to help as much as we can. Maria is an amazing producer and very knowledgeable. THANK YOU for your business and support."
Ines Demeneghi
October 24, 2024
"Quiero agradecer Griselda Jaime González por tu excelente servicio un trato muy lindo de Verda que me siento muy confiada y segura gracias"
"Ines, gracias por tomarse el tiempo is regalarnos sus amables comentarios. Agradecemos su negocio y esperamos verla pronto en la oficina. "
B M (Motita09)
October 21, 2024
"Takes forever to get an answer. He isn’t the one answering either. Need something done, tells you a date and doesn’t go through with it."
"My apologies on answering so late. I definitely invite you to contact my office manager and discuss your experience."
Cesar
October 17, 2024
"I absolutely love coming here and getting business done. You know who does business? Salvador. I had a near death experience and with the help of him and his recommendation of getting life insurance had opened my eyes. Thank you so much for all you do and having so much patience with everything I got going on. 5 STARS!"
"Cesar, I am glad Salvador was able to help. if you need anything do not hesitate to reach out. As I can see based on your comments, the importance of life insurance, I am pleased to see that Sal got things done for you."
Vivian
October 17, 2024
"Catalina Duque gave really good service and explained everything well."
"Thank you, Catalina knows her business well. She is very knowledgeable and attentive to her insureds."
A G
October 17, 2024
"Catalina Duque muy buen servicio, muy amable, muy inteligente, ayudó muchísimo, gracias"
"#good service. Gracias for sus comentarios, apreciamos mucho que se tomase el tiempo para darnos 5 estrellas y dejarnos saber de la gran experiencia que tuvo con Catlina. "
Roberto Romero
October 16, 2024
"Excelente servicio me siento muy seguro y se los recomiendo especialmente Salvador es excelente y me ha ayudado mucho gracias por todo"
"Hola Roberto , gracias por las 5 estrellas. Si tiene cualquier otra consulta o necesita ayuda adicional, no dude en contactarnos. Estamos aqui para asistirte!"
Jose alberto Delacruz
October 14, 2024
"Gracias a la señora Catalina muy amable gracias 100 % recomendado"
"Jose, muchas gracias por su recomendacion y las cinco estrellas!"